Customer Service Representative

OBJECTIVE AND MAIN TASK OF THE FUNCTION

Processes orders and handles customer questions and complaints professionally. Provides information on delivery times and stock situation in a timely manner by following the agreed upon SLA (Service Level Agreement) times.

TASKS

·Maintain solid customer relationships by handling questions and complaints with speed and professionalism.

·Process customer orders.

·Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable.

·Maintain contact with other departments to ensure customer requirements are fulfilled.

·Provide accurate, valid, and relevant information on delivery times and stock situation to customers.

·Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.

·Process invoices and credit orders for custome...