Customer Service Representative

You are responsible for:

• Coordinates and ensures the creation of manual sales orders and monitor automated ones across multiple channels, including return flow, ensuring comprehensive oversight of the entire sales order process.
• Addresses non-touchless and one-time-right flows to guarantee fulfillment of these orders, focusing on swiftly resolving root causes to enhance overall efficiency.
• Monitors regularly on order receipts and status, providing transparent and up-to-date information on sales activities to support informed decision-making.
• Guides the execution of the administrative flow of all types of sales orders, from intake to recognition, ensuring smooth and efficient processing and maintaining operational continuity.
• Monitors the sales order flow closely, emphasizing exception management and promptly addressing any issues that arise to maintain seamless operations an...