Job Description
Job Description:
The Customer Service Agent for a healthcare account is responsible for providing timely, accurate, and compassionate support to patients and healthcare members. This role handles inbound calls and/or digital inquiries related to healthcare services, benefits, billing, and general account concerns while ensuring compliance with healthcare privacy and quality standards.
Key Responsibilities:
Handle inbound calls, emails, or chats from patients or healthcare members
Assist with general inquiries such as benefits coverage, eligibility, billing, and basic claims concerns
Provide clear and accurate information about healthcare services and procedures
Update and maintain patient or member records in the system
Escalate complex issues to the appropriate department when necessary
Follow HIPAA and data privacy guidelines at all times
Meet performance metrics for quality, accuracy, and customer satisfaction
The Customer Service Agent for a healthcare account is responsible for providing timely, accurate, and compassionate support to patients and healthcare members. This role handles inbound calls and/or digital inquiries related to healthcare services, benefits, billing, and general account concerns while ensuring compliance with healthcare privacy and quality standards.
Key Responsibilities:
Handle inbound calls, emails, or chats from patients or healthcare members
Assist with general inquiries such as benefits coverage, eligibility, billing, and basic claims concerns
Provide clear and accurate information about healthcare services and procedures
Update and maintain patient or member records in the system
Escalate complex issues to the appropriate department when necessary
Follow HIPAA and data privacy guidelines at all times
Meet performance metrics for quality, accuracy, and customer satisfaction
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