Job Description

:

Customer Management & Communication

  • Act as the primary point of contact for all customer queries, encompassing quotations, orders, pricing, product availability, deliveries, billing, returns, complaints, and documentation (, proof of delivery).
  • Build and maintain strong customer and partner relationships through proactive communication, regular meetings, and conference calls.
  • Anticipate and communicate changes or delays, providing alternatives to minimize customer impact and mitigate critical issues.

    • Order & Process Management

  • Implement and manage accurate, timely order processing from entry to delivery dedication.
  • Coordinate with internal teams to fulfill customer requests for quotations and orders.
  • Be responsible for account and backlog management, ensuring timely revenue recognition.
  • Collaborate with Supply Chain, Logistics, Manufacturing facilities, and third-party vendors across USA, Europe,...

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