Job Description
Are you a natural leader with a passion for logistics and customer success? Join EP Logistics, a growing third-party logistics provider, and help us deliver exceptional service to our clients across the supply chain. As our Customer Service Team Lead, you’ll manage and support a team of representatives, resolve service issues, and collaborate with operations to make sure shipments run smoothly and clients stay happy.
**What You’ll Do**
- Lead and coach a team of Customer Service Reps handling daily logistics operations.
- Be the go-to person for escalated customer issues—analyze, solve, and follow up.
- Monitor team KPIs, track service performance, and drive continuous improvement.
- Ensure timely order processing, issue resolution, and strong customer communication.
- Coordinate with internal teams (warehouse, transportation, billing) to fulfill client needs.
- Train new team members and support process consistency across the team.
- Join or lead customer calls...
**What You’ll Do**
- Lead and coach a team of Customer Service Reps handling daily logistics operations.
- Be the go-to person for escalated customer issues—analyze, solve, and follow up.
- Monitor team KPIs, track service performance, and drive continuous improvement.
- Ensure timely order processing, issue resolution, and strong customer communication.
- Coordinate with internal teams (warehouse, transportation, billing) to fulfill client needs.
- Train new team members and support process consistency across the team.
- Join or lead customer calls...
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