Job Description
Title: Customer Service Representative
Location: Bronx, NY 10458
Duration: 12 Months Contract Position
Responsibilities:
Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems Under the direction of FWC Supervisors, assists with placing students on register at schools Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools Assists with collecting family contact information and determine best ways to reach them, home languages, etc. Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries
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