Customer Service Representative

Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate monitoring and effective therapeutic solutions.

Key tasks:

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email
• Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
• Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
• Maintenance of the ERP system in the order processing area
• Contribution to continuous improvement and process optimization <...