Customer Service Representative

*Customer Experience Associate (CEA) - Job Description* The Customer Experience Associate (CEA) is a key member of our team, responsible for delivering a worldclass customer experience across multiple communication channels. In this role, you will serve as the first point of contact for customers, ensuring their questions, concerns, and requests are resolved quickly, accurately, and professionally. *What You'll Do* * Respond promptly and effectively to customer inquiries via phone and email * *Inbound Calls:* 25-50 per day * *Emails:* 50-100 per day * Provide customers with accurate information related to shipping, product availability, pricing, and order status * Research customer questions using internal systems and tools to ensure highquality support * Create and manage customer cases for issues requiring followup or investigation * Partner with crossfunctional departments to resolve customer needs-both stated and anticipated * Manage customer communication across multiple channels ...