Job Description
Description
The Customer Experience Associate (CEA) is responsible for delivering a world‑class customer experience by responding to inquiries quickly and accurately across phone, email, and internal systems.
Key Responsibilities
+ Handle 25–50+ inbound calls and 50–100+ emails daily.
+ Address customer questions on shipping, product availability, and pricing.
+ Research issues and use internal systems to provide accurate solutions.
+ Create and manage customer service cases.
+ Collaborate across functional teams to resolve customer needs.
+ Manage orders and provide transparency throughout the fulfillment process.
+ Support exception management and proactively offer solutions.
+ Communicate with both internal and external customers to ensure a frictionless experience.
+ Reports to the Supervisor of Customer Experience.
The company provides extensive training to prepare team members for succ...
The Customer Experience Associate (CEA) is responsible for delivering a world‑class customer experience by responding to inquiries quickly and accurately across phone, email, and internal systems.
Key Responsibilities
+ Handle 25–50+ inbound calls and 50–100+ emails daily.
+ Address customer questions on shipping, product availability, and pricing.
+ Research issues and use internal systems to provide accurate solutions.
+ Create and manage customer service cases.
+ Collaborate across functional teams to resolve customer needs.
+ Manage orders and provide transparency throughout the fulfillment process.
+ Support exception management and proactively offer solutions.
+ Communicate with both internal and external customers to ensure a frictionless experience.
+ Reports to the Supervisor of Customer Experience.
The company provides extensive training to prepare team members for succ...
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