Job Description
Customer Support & Communication
+ Respond to customer inquiries via phone and email quickly, accurately, and professionally
+ Inbound Calls: 25–50+ per day
+ Emails: 50–100+ per day
+ Answer questions about product availability, pricing, and shipping
+ Create and manage service cases, ensuring timely follow‑up
Problem Solving & Coordination
+ Research customer questions and use internal systems to deliver the best possible solution
+ Collaborate across departments to resolve customer requests, stated or implied
+ Provide real‑time transparency on orders, exceptions, and fulfillment
Ownership & Initiative
+ Handle both internal and external inquiries with confidence
+ Anticipate customer needs and proactively offer solutions
+ Apply critical thinking and resourcefulness to find answers independently
You will report directly to the Supervisor of Customer Ex...
+ Respond to customer inquiries via phone and email quickly, accurately, and professionally
+ Inbound Calls: 25–50+ per day
+ Emails: 50–100+ per day
+ Answer questions about product availability, pricing, and shipping
+ Create and manage service cases, ensuring timely follow‑up
Problem Solving & Coordination
+ Research customer questions and use internal systems to deliver the best possible solution
+ Collaborate across departments to resolve customer requests, stated or implied
+ Provide real‑time transparency on orders, exceptions, and fulfillment
Ownership & Initiative
+ Handle both internal and external inquiries with confidence
+ Anticipate customer needs and proactively offer solutions
+ Apply critical thinking and resourcefulness to find answers independently
You will report directly to the Supervisor of Customer Ex...
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