Job Description
TekSystems is hiring a Customer Experience Agent for a large technology company in Tinley Park!
The CEA will be responsible for:
+ Handling all customer inquires both over the phone and via email quickly and effectively
+ Inbound Calls - 25-50+ a day
+ Emails - 50-100+ a day
+ Answering questions customers have about shipping, product availability and pricing
+ Research questions and use systems to provide customer with the best experience
+ Create cases for issues customers have.
+ Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
+ Direct customer communication by a variety of channels, order management and across the fulfillment chain
+ Provide information and exception management
+ Provide transparency to customers using critical thinking and problem-solving techniques
+ Handling both internal and external...
The CEA will be responsible for:
+ Handling all customer inquires both over the phone and via email quickly and effectively
+ Inbound Calls - 25-50+ a day
+ Emails - 50-100+ a day
+ Answering questions customers have about shipping, product availability and pricing
+ Research questions and use systems to provide customer with the best experience
+ Create cases for issues customers have.
+ Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
+ Direct customer communication by a variety of channels, order management and across the fulfillment chain
+ Provide information and exception management
+ Provide transparency to customers using critical thinking and problem-solving techniques
+ Handling both internal and external...
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