Job Description
Key Responsibilities
+ Respond to customer inquiries via phone and email quickly, accurately, and professionally
+ Handle 25–50+ inbound calls per day and 50–100+ emails per day
+ Provide information regarding shipping, product availability, pricing, and order details
+ Research inquiries using internal systems to deliver accurate and helpful responses
+ Create and manage customer cases for issues and requests
+ Coordinate with cross‑functional teams to resolve requests and ensure customer satisfaction
+ Manage order‑related inquiries throughout the fulfillment chain
+ Provide exception management and status transparency using strong problem‑solving skills
+ Support both internal and external customer needs
+ Deliver consistent, world‑class customer experience
+ Report to the Supervisor of Customer Experience
Top Skills
+ Customer Service
+ Microsoft Office
...
+ Respond to customer inquiries via phone and email quickly, accurately, and professionally
+ Handle 25–50+ inbound calls per day and 50–100+ emails per day
+ Provide information regarding shipping, product availability, pricing, and order details
+ Research inquiries using internal systems to deliver accurate and helpful responses
+ Create and manage customer cases for issues and requests
+ Coordinate with cross‑functional teams to resolve requests and ensure customer satisfaction
+ Manage order‑related inquiries throughout the fulfillment chain
+ Provide exception management and status transparency using strong problem‑solving skills
+ Support both internal and external customer needs
+ Deliver consistent, world‑class customer experience
+ Report to the Supervisor of Customer Experience
Top Skills
+ Customer Service
+ Microsoft Office
...
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