Job Description
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
Responsible for servicing inbound call center, managing team email box, processing, and tracking customer orders. Partners with internal departments to manage customer shipments, returns, claims, availability, etc. Handles escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Assisting customers with E-Commerce site issues, training and building trucks. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.
DUTIES AND RESPONSIBILITIES
Accurately manages order processing in SAP, product, quantity, shipping, special instructions, etc.
Utilize SAP to provide product availability, delivery/ shipment...
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