Customer Service Representative

Key Responsibilities:

• Learn the ins-and-outs of clinical proficiency testing, including API’s vast selection of program offerings, and assist customers in selecting the right programs for their sites.
• Answer incoming customer inquiries by phone, email, and live chat.
• Process account and order changes using our website and in-house software program.
• Review, revise, and process yearly renewal orders, beginning in early August.
• Assist customers with the API website, including login problems and website navigation.
• Collaborate with other on-site departments (Technical Support, Supply Chain, Accounting etc.) to resolve customer issues.
• Formulate quotes for customers to receive payment or Purchase Orders (PO#s) for new programs.
• Work with QA Department to help customers troubleshoot notices from their accrediting agencies.

Minimum qua...