Customer Service Representative

Description

Summary:

If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Job Responsibilities:

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

• Perform basic mathematic calc...