Customer Service Representative

Key Responsibilities

• Receive orders from KAMs/Customers/Business teams and drive end-to-end execution through internal coordination.
• Act as SPOC for customers and lead requirement gathering for new jobs and projects.
• Track Change Requests (CRs) and ensure timely follow-ups and escalations.
• Verify Purchase Orders against quotes and highlight process changes impacting cost.
• Identify order discrepancies and coordinate corrections with KAMs and Planning.
• Monitor daily operations, TAT adherence, and maintain regular client communication.
• Reconcile dispatch data and share daily status updates with customers.
• Coordinate schedules with Production and Planning teams to ensure timely dispatch.
• Escalate delays proactively to ensure adherence to timelines.
• Monitor stationery stock reports and ensure timely reorders with customer approvals.
• Share daily dispatch confirmations an...