Customer Service Representative

Skills & Qualifications

• A bachelor's degree in any discipline (preferred).
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Proven track record of meeting or exceeding sales targets in a fast-paced environment.
• Proficiency in CRM tools and MS Office applications.
• A proactive attitude with the ability to thrive under pressure and adapt to changing priorities.

Responsibilities

• Manage inbound and outbound sales calls while consistently following up with leads across multiple communication channels to maintain a strong sales pipeline.
• Use a consultative sales approach to understand prospective students’ educational and career goals and recommend suitable courses or programs, while clearly addressing queries related to curriculum, fees, and enrollment processes.
• Drive sales conversions by achieving or exceeding monthly enrollment targets through personalized engagement, effective communication, and strong closing techniques.
• Maintain accurate and up-to-date records in the CRM system, track interactions, and generate regular sales performance reports to identify areas for improvement.
• Collaborate closely with marketing and operations teams to optimize the sales funnel and provide actionable insights on customer behavior and preferences.
• Bring strong communication and interpersonal skills, a proven sales track record, CRM and MS Office proficiency, and the ability to perform proactively in a fast-paced, target-driven environment.
• Benefit from a competitive salary with performance-based incentives, clear growth opportunities, and the chance to work with a dynamic team in a rapidly growing education-focused organization.

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