Customer Service Representative

Immediate joiner's should only apply and also Fresher's who are willing to work in rotational shifts and great communication

Essential Responsibilities:

- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.

- Respond to multiple calls or emails; gather and verify required information as appropriate.

- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.

- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.

- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.

- Obtain all required information and relay the same to other departments as per the protocol.

- Be open and responsive to consistent coaching...