Customer Service Representative

Key Responsibilities

• Act as the primary point of contact for tenants, residents, property owners, and vendors via phone, email, and resident portals
• Respond promptly and professionally to inquiries related to leases, rent payments, maintenance, policies, and community guidelines
• Create, track, and follow up on maintenance and repair work orders with internal teams and third-party vendors
• Coordinate service requests to ensure timely resolution and high resident satisfaction
• Assist with move-in and move-out processes, including documentation, inspections, and tenant communication
• Maintain accurate and up-to-date records in property management systems
• Handle resident concerns, complaints, and escalations with empathy and effective problem-solving
• Support rent collection efforts by answering billing questions and directing tenants to appropriate payment channels
• Communicate property notices, reminders, and policy updates to residents in compliance with U.S. regulations
• Assist Property Managers with administrative tasks, reporting, and operational support
• Ensure compliance with Fair Housing laws, company policies, and local/state regulations

Required Qualifications

• Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service experience; property management, real estate, or housing experience preferred
• Strong verbal and written communication skills in English
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information with professionalism and discretion

Preferred Qualifications

• Experience with U.S.-based property management software
• Knowledge of residential or commercial property management operations
• Familiarity with Fair Housing Act, landlord-tenant laws, and basic lease administration
• Strong conflict resolution and customer de-escalation skills

Salary - Best in Market

Working Days - 5 days in week

Working Time - US timing

Job Location - Vadodara (Work from Office)

Interested candidates can share their CV at