Customer Service Representative

Key Responsibilities

• Act as the primary point of contact for tenants, residents, property owners, and vendors via phone, email, and resident portals
• Respond promptly and professionally to inquiries related to leases, rent payments, maintenance, policies, and community guidelines
• Create, track, and follow up on maintenance and repair work orders with internal teams and third-party vendors
• Coordinate service requests to ensure timely resolution and high resident satisfaction
• Assist with move-in and move-out processes, including documentation, inspections, and tenant communication
• Maintain accurate and up-to-date records in property management systems
• Handle resident concerns, complaints, and escalations with empathy and effective problem-solving
• Support rent collection efforts by answering billing questions and directing tenants to appropriate payment channels
• Communicate property notices, reminders, a...