Job Description
Key Responsibilities
Act as the primary point of contact for tenants, residents, property owners, and vendors via phone, email, and resident portals
Respond promptly and professionally to inquiries related to leases, rent payments, maintenance, policies, and community guidelines
Create, track, and follow up on maintenance and repair work orders with internal teams and third-party vendors
Coordinate service requests to ensure timely resolution and high resident satisfaction
Assist with move-in and move-out processes, including documentation, inspections, and tenant communication
Maintain accurate and up-to-date records in property management systems
Handle resident concerns, complaints, and escalations with empathy and effective problem-solving
Support rent collection efforts by answering billing questions and directing tenants to appropriate payment channels
Communicate property notices, reminders, and policy updates to residents in compliance with U. S. regulations
Assist Property Managers with administrative tasks, reporting, and operational support
Ensure compliance with Fair Housing laws, company policies, and local/state regulations
Required Qualifications
Associate’s or Bachelor’s degree preferred
1–3 years of customer service experience; property management, real estate, or housing experience preferred
Strong verbal and written communication skills in English
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to handle confidential information with professionalism and discretion
Preferred Qualifications
Experience with U. S.-based property management software
Knowledge of residential or commercial property management operations
Familiarity with Fair Housing Act, landlord-tenant laws, and basic lease administration
Strong conflict resolution and customer de-escalation skills
Salary - Best in Market
Working Days - 5 days in week
Working Time - US timing
Job Location - Vadodara (Work from Office)
Interested candidates can share their CV at
Act as the primary point of contact for tenants, residents, property owners, and vendors via phone, email, and resident portals
Respond promptly and professionally to inquiries related to leases, rent payments, maintenance, policies, and community guidelines
Create, track, and follow up on maintenance and repair work orders with internal teams and third-party vendors
Coordinate service requests to ensure timely resolution and high resident satisfaction
Assist with move-in and move-out processes, including documentation, inspections, and tenant communication
Maintain accurate and up-to-date records in property management systems
Handle resident concerns, complaints, and escalations with empathy and effective problem-solving
Support rent collection efforts by answering billing questions and directing tenants to appropriate payment channels
Communicate property notices, reminders, and policy updates to residents in compliance with U. S. regulations
Assist Property Managers with administrative tasks, reporting, and operational support
Ensure compliance with Fair Housing laws, company policies, and local/state regulations
Required Qualifications
Associate’s or Bachelor’s degree preferred
1–3 years of customer service experience; property management, real estate, or housing experience preferred
Strong verbal and written communication skills in English
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to handle confidential information with professionalism and discretion
Preferred Qualifications
Experience with U. S.-based property management software
Knowledge of residential or commercial property management operations
Familiarity with Fair Housing Act, landlord-tenant laws, and basic lease administration
Strong conflict resolution and customer de-escalation skills
Salary - Best in Market
Working Days - 5 days in week
Working Time - US timing
Job Location - Vadodara (Work from Office)
Interested candidates can share their CV at
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