Customer Service Representative

Customer Service Specialist

From cordless drills to electric lawnmowers: our client develops and sells state-of-the-art tools for do-it-yourself enthusiasts, hobby gardeners, and DIY users. Our broad product range includes a wide variety of applications for homes and gardens, as well as for garages and workshops. In addition to reliable quality, comprehensive service, and outstanding value for money, their brand stands for freedom, simplicity, safety, and fun when it comes to implementing your projects.

Duties and Responsibilities

The responsibilities include, but are not limited to:

• Order desk customer service (incoming phone calls and emails)
• Ordering processing
• Customer dispute resolution
• Order tracking and confirmation
• Technical assistance
• Other duties as required

Key skills and qualifications

• Accuracy and attention to detail: Essential for following ...