Job Description

Description
We are looking for a meticulous Customer Service Representative to join our team located in a Vienna, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract employment opportunity working onsite Monday to Friday.

Responsibilities:

• Efficiently address and resolve customer inquiries

• Conduct regular monitoring and maintenance of customer accounts

• Scheduling appointments

• Ensure customer records are accurate and up to date

• Uphold high standards of customer service at all times

• Utilize Microsoft Word, Excel, and Outlook for various tasks.

• Handle both inbound and outbound customer calls and follow up with emails.

• Document all customer interactions and communications.

• Perform updating heavy data entry into internal system...

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