Customer Service Representative (Voice | Inbound Call Support)

Customer Service Representative (Voice | Inbound Call Support)

We are a growing e-commerce business looking for a reliable and professional Customer Service Representative (Voice Account) to join our remote team. This role involves handling inbound customer calls to assist with orders, product inquiries, shipping, returns, and more.

Key Responsibilities:

• Answer inbound customer calls in a friendly and professional manner
• Assist with questions about orders, shipping, returns, refunds, and products
• Telemarketing for E-commerce experience
• Process order changes, cancellations, and escalate issues when needed
• Document common customer concerns and report to the team
• Coordinate with logistics and product teams for faster issue resolution
• Ensure a high level of customer satisfaction
• Stay updated on product details, company policies, and current promotions

Qualificat...