Customer Service Representative

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE**

Overview :

Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.

Responsibilities :

• Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
• Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
• Manage time effectively, meet performance goals, and work cooperatively with other members of the team
• Accurately process customer transactions such as orders, quotes, etc.
• Determine customer needs and expectations in order to recommend specific pr...