Job Description
**Job Description:**
**The Impact You'll Make In This Role**
As a **Customer Service Representative** **for SIBG** , serving 3M’s direct buying customers in the Central Europe Region (BNL + DACH), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
+ Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
+ Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
+ Reviewing purchase order requirements to ensure c...
**The Impact You'll Make In This Role**
As a **Customer Service Representative** **for SIBG** , serving 3M’s direct buying customers in the Central Europe Region (BNL + DACH), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
+ Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
+ Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.
+ Reviewing purchase order requirements to ensure c...
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