Customer Service Representative with Dutch

About the Company

Work place: Lisbon - on site

About the Role

As a Dutch-speaking Customer Service Representative, you will handle inbound customer interactions, supporting users with account-related requests, access issues, and general service inquiries. This role is ideal for professionals who value structure, service quality, and clear procedures.

Responsibilities

• Handle inbound customer inquiries in Dutch via phone and email
• Support customers with account access, authentication processes, and app or platform setup
• Process service requests accurately and aim for first-contact resolution
• Deliver professional, empathetic, and efficient customer support
• Follow internal procedures, quality standards, and compliance guidelines
• Maintain up-to-date knowledge of products, services, and internal tools

Qualifications

• Language Requirements
• Dutch: C2 <...