Job Description
Work place: Porto
Role Overview
As a Dutch-speaking Customer Service Representative, you will handle inbound customer interactions, supporting users with account-related requests, access issues, and general service inquiries.
This role is ideal for professionals who value structure, service quality, and clear procedures.
Key Responsibilities
Handle inbound customer inquiries in Dutch via phone and email
Support customers with account access, authentication processes, and app or platform setup
Process service requests accurately and aim for first-contact resolution
Deliver professional, empathetic, and efficient customer support
Follow internal procedures, quality standards, and compliance guidelines
Maintain up-to-date knowledge of products, services, and internal tools
Language Requirements
Dutch: C2
English: B2
Preferred Experience
Previous experience in Customer Service or Contact Centre environments
Experience supporting digi...
Role Overview
As a Dutch-speaking Customer Service Representative, you will handle inbound customer interactions, supporting users with account-related requests, access issues, and general service inquiries.
This role is ideal for professionals who value structure, service quality, and clear procedures.
Key Responsibilities
Handle inbound customer inquiries in Dutch via phone and email
Support customers with account access, authentication processes, and app or platform setup
Process service requests accurately and aim for first-contact resolution
Deliver professional, empathetic, and efficient customer support
Follow internal procedures, quality standards, and compliance guidelines
Maintain up-to-date knowledge of products, services, and internal tools
Language Requirements
Dutch: C2
English: B2
Preferred Experience
Previous experience in Customer Service or Contact Centre environments
Experience supporting digi...
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