Job Description
Employment Type: Full-time
Work Model: On-site (Lisbon)
Role Overview
We are looking for German-speaking Customer Service Representatives to join a dynamic call center team based in Lisbon.
This is a customer-focused role, ideal for candidates who enjoy communication, problem-solving, and working in a fast-paced service environment.
Key Responsibilities
- Handle inbound customer contacts via phone, email, and chat in German
- Provide accurate information and support regarding services, accounts, and general inquiries
- Resolve customer issues efficiently, aiming for first-contact resolution
- Deliver professional, empathetic, and high-quality customer service
- Follow internal procedures, quality standards, and compliance guidelines
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