customer service representative

Frontline Hospitality Professional

A Frontline Team Member provides exceptional services to Guests from initial contact through their stay and departure, ensuring a seamless experience and delivering tailored support as required.

• Deliver timely and efficient Guest service in line with established standards and expectations.
• Conduct efficient administrative tasks including check-in/check-out procedures, audits, and inventory management as required.

Guest satisfaction is key. Achieving this requires strong interpersonal skills, effective communication strategies, a positive attitude towards teamwork
and an ability to remain calm under pressure.
Achieve guest queries efficiently while providing accurate information regarding the hotel’s facilities or any specific requirements for guests.