Customer Service Representative(Healthcare)

Overview

Office-based role located in Iloilo City. The Customer Service Representative should be resilient, empathetic and team-oriented. In this role, you will be an invaluable part of the customer journey, from providing information to prospective clients to assisting existing customers with policy changes and claim inquiries. Being part of our Contact Center means you’ll be responding to a high volume of phone calls, emails, and providing support to other departments as needed.

Being a member of the Contact Center means responding to 70-90 phone calls per day, answering Pet Parent emails, assisting other departments with policy procedures and adjustments, helping Pet Parents understand coverage and options, reviewing claims, maintaining, and adjusting new and existing policies while providing a memorable customer experience.

The Contact Center position is a demanding and important role, and, as with any job, there are tough calls and days. Our id...