Customer Service Representative/Parts Counter Sales

We are seeking a dedicated and enthusiastic Customer Service Representative/Parts Counter Sales professional to join our team in Phoenix, AZ. In this role, you will play a vital part in ensuring customer satisfaction while assisting clients with their trailer parts needs. If you have a passion for helping others and a knack for problem-solving, we want to hear from you!

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.


• Assist customers in identifying and locating the right trailer parts for their needs.


• Process sales transactions accurately and efficiently at the parts counter.


• Maintain an organized and well-stocked parts inventory.


• Collaborate with team members to ensure a seamless customer experience.


• Stay updated on product knowledge and industry trends to better assist customers.


• Handle customer complaints with professionalism and empathy.

• High school diploma or equivalent; additional education in tailer parts or customer service in trailer parts is a plus.


• Previous experience in customer service or sales, preferably in the trailer industry.


• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment while maintaining attention to detail.


• Proficient in using computer systems and point-of-sale software.


• Team player with a positive attitude and a willingness to learn.


• Ability to lift and carry heavy parts as needed.

You should be proficient in:

• Customer Service


• Service Advisor/Writer


• Equipment/Parts Counter Sales


• Business-to-Business (B2B)


• Inside Sales