Customer Service Representatives

DFP Recruitment is partnering with a well-established organisation within the supply chain and logistics industry to recruit reliable and customer-focused Customer Service Representatives . This is a great opportunity for someone who enjoys being part of a supportive team and takes pride in keeping day to day operations running smoothly.

As the first point of contact for customers, you'll play a key role in ensuring service requests are handled efficiently. Working alongside an experienced and collaborative team, your responsibilities will include:

• Answering incoming calls and understanding customer needs
• Updating systems with job details and service requests
• Coordinating and scheduling support when required
• Keeping customers informed of job progress
• Liaising with field staff to organise service calls