Customer Service Representtive

We are the top freight forwarders and logistics professionals network. We are looking for a proactive, detail-oriented, and service-driven Customer Service Representative to join our dynamic team in Pereira.

Key Responsibilities:

• Serve as the first point of contact for member inquiries via phone, email, and live chat.
• Provide accurate information about our services, events, and membership benefits.
• Support members in resolving issues promptly and professionally.
• Maintain and update member records in our CRM system.
• Follow up on open cases to ensure resolution and client satisfaction.
• Collaborate with the operations and sales team to ensure smooth communication and workflow.
• Prepare and share reports on client feedback and service performance.

Requirements:

• Fluent in English (spoken and written) – this is a must.
• Strong communication and interpersonal skills.
• Proactive...