Job Description
Do you have an interest in the arts and entertainment industry? We are looking for a Customer Service & Operations Officer to be part of our team
Call Centre Support
You are the face of the company and first point of contact for the customer.
Monitor staff attendance and ensure Call Centre Service Levels are achieved.
Conduct briefing for staff and update event information to ensure staff are updated of correct information to inform customers.
Handle and follow up on open and escalated cases in a timely manner.
Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows.
Monitor live chat for SISTIC Live stream events.
Deliver an enjoyable and smooth experience for our customers via customer emails, live chat requests and social media enquiries.
Handle escalated customer complaints.
Provide feedback to further enhance existing processes to improve the customer experience.
Other Admi...
Call Centre Support
You are the face of the company and first point of contact for the customer.
Monitor staff attendance and ensure Call Centre Service Levels are achieved.
Conduct briefing for staff and update event information to ensure staff are updated of correct information to inform customers.
Handle and follow up on open and escalated cases in a timely manner.
Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows.
Monitor live chat for SISTIC Live stream events.
Deliver an enjoyable and smooth experience for our customers via customer emails, live chat requests and social media enquiries.
Handle escalated customer complaints.
Provide feedback to further enhance existing processes to improve the customer experience.
Other Admi...
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