Job Description

About the job Customer Service Specialist (Apron)

Position: Customer Care Specialist

Work Week & Shift: 6 days, rotating shift

Location: Airport

Job Responsibilities

  • You will attend to passengers at arrival claims with mishandled and damaged baggage.
  • Raise reports of mishandled and damaged bags, in accordance to the various airline.

Requirements

  • Trace mishandled baggage and keep passengers informed of the tracing status.
  • Assist passengers with odd size bags.
  • Answer hotline calls on baggage matters.
  • Possess 4 GCE N level credits / 3 GCE O level passes or equivalent.
  • Professionalism, Patience and a “People-first” attitude.
  • Comfortable with shift work.

Compensation

$1700, excluding shift allowance (average $2xX) and OT.

Staff transport will be provided for candidates working beyond midnight.

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