Customer Service Specialist

Direct message the job poster from DRiV Incorporated.

Location: Adelaide, South Australia, Australia.

Key Responsibilities

• Accurately enter orders into SAP, send confirmations, and follow up on logistics with customers, sales, and cross‑functional teams.
• Coordinate inbound shipments with the warehouse, track the full logistics journey of goods, and update stakeholders on status or delays.
• Professionally resolve customer service issues via cross‑departmental liaison; escalation of complex concerns as needed.
• Partner with Quality to follow up on customer quality complaints and communicate resolution progress.
• Monitor, flag, and remind sales of past‑due orders or issues; drive follow‑up to resolve past‑due items with customers, sales, and logistics.
• Maintain clear internal communication and update SAP with logistics/past‑due data for transparency.
• Take on additional assignments as required by...