Customer Service Specialist

FUNCTIONS

This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as the customer expect Customer services Agent must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level . 1.Manage customer service activities to ensure excellent service.a.Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.b.Follow up order status, delivery, pick & pack, invoice and documentation.c.Solve issues related to orders from Order Entry to Invoice and cash collection.d.Provide information to customer (external and internal) about OTB processes and status.2.Work closely...