Job Description

Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions.

Job Requirements

Quote and Order Management

  • Interface with Customers for Quote request or Price inquiries and approval
  • Submit quotation request for pricing team approval.
  • Order change and backlog price adjustment
  • Shipment release and follow up
  • Report and support past due backlog reduction
  • NPI - follow up with PM/Plant/Finance for part master and cost setup
  • Handle Sample order
  • Process RMA / Goods replacement

Customer Service

  • Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
  • Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
  • Work out solutions on Customer’s s...

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