Job Description
We are looking for a Customer Service Specialist to join a team based out of Beaverton in the healthcare and laboratory services industry. This position is ideal for someone who is detail-oriented, dependable, and passionate about providing exceptional customer support. You will handle incoming inquiries from healthcare providers, pharmacies, patients, insurance companies, and the general public, while managing sensitive and complex issues related to laboratory testing and results.
Responsibilities
+ Answer incoming calls, emails, and faxes from customers and the general public.
+ Provide information about testing services and pricing.
+ Research and follow through on customer inquiries and issues.
+ Set up new customer accounts and enter orders accurately.
+ Log and notate calls and actions in the database.
+ Determine when calls require escalation to leads or management.
+ Apply company policies and procedures consiste...
Responsibilities
+ Answer incoming calls, emails, and faxes from customers and the general public.
+ Provide information about testing services and pricing.
+ Research and follow through on customer inquiries and issues.
+ Set up new customer accounts and enter orders accurately.
+ Log and notate calls and actions in the database.
+ Determine when calls require escalation to leads or management.
+ Apply company policies and procedures consiste...
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