Job Description
Description
The Customer Service Specialist strives to meet the needs of and build relationships with our customers through mostly incoming contacts via phone, e-mail and other modes of communication. Customers include healthcare providers, pharmacies, patients, insurance companies and the general public. Duties range in complexity from light administrative work to interfacing with a custom database, to discussing sensitive and complex issues with customers regarding laboratory testing, results and other related topics.
Primary Responsibilities:
•Answer incoming calls, e-mails & faxes from customers and the general public
•Provide information to potential customers about testing services and pricing
•Research and follow-through on customer inquiries and issues
•Set up new customer accounts and enter orders
•Log and notate calls and actions in appropriate areas of the database
•Determine when calls require a transfer for additional follow-through or Lead/Manageri...
The Customer Service Specialist strives to meet the needs of and build relationships with our customers through mostly incoming contacts via phone, e-mail and other modes of communication. Customers include healthcare providers, pharmacies, patients, insurance companies and the general public. Duties range in complexity from light administrative work to interfacing with a custom database, to discussing sensitive and complex issues with customers regarding laboratory testing, results and other related topics.
Primary Responsibilities:
•Answer incoming calls, e-mails & faxes from customers and the general public
•Provide information to potential customers about testing services and pricing
•Research and follow-through on customer inquiries and issues
•Set up new customer accounts and enter orders
•Log and notate calls and actions in appropriate areas of the database
•Determine when calls require a transfer for additional follow-through or Lead/Manageri...
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