Job Description

Who you are:

  • Strong organizational, problem solving and time-management skills.
  • Responsible and able to self-manage 
  • Adaptable and accountable
  • High attention to detail and accuracy
  • Able to quickly learn about Greenlight’s products, services and policies

    • What you will be doing:

  • 4+ years of relevant customer support experience
  • Review and process customer support tickets related to account issues, payments, and disputes
  • Conduct account reviews, identity verification, and documentation checks
  • Escalate complex or fraud related cases
  • Log and update case details accurately in internal systems
  • Investigate issues using internal tools and policy guideline
  • Meet performance metrics like response time, resolution rate, and quality standards
  • Provide feedback to improve processes and tools
  • Effectively utilize software and internal tools to navigate customer accounts and solve issues
  • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
  • Adhere to all company policies and procedures

    • What you should bring:

  • High School Diploma or equivalent
  • Strong verbal and written English
  • Ability to work independently and stay focused during repetitive tasks
  • Exceptional customer service, active listening, and problem solving skills 
  • Ability to multi-task across systems and maintain composure under pressure
  • Proficiency with software, ideally CRM software, and strong typing skills
  • Experience in customer service and financial services is preferred

    • Shift Schedule(s):

  • Shift 1: Tues - Sat 8am-5pm EST
  • Shift 2: Tues - Sat 8am-5pm EST
  • Shift 3: Sun - Thu 12pm-9pm EST
  • Shift 4: Tues - Sat 12pm-9pm EST
  • Shift 5: Mon - Fri 12pm-9pm EST
  • This position will require overnights and weekends. The schedule may vary depending on business needs. 

    • Apply for this Position

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