Customer Service Specialist

The Role:

Customer Service Specialist – Swiss German Speaker / Schwyzertüütsch

Office Based – Katowice

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Salary: PLN Gross Monthly Salary + Bonus.

Client: BPO/Outsourcing Company.

Office Based – Katowice,PL

Job Description

As a Customer Service Specialist, you will respond to customer questions and concern.

Detailed Duties and Responsibilities

• Maintain reliable attendance, complete required training, and consistently meet performance expectations.
• Building a good relationship with the customer.
• Contacting customers via phone, email, or chat in Swiss German.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Respond to customer questions and concerns.
• Assisting with technical, warranty, and complaint issues.
• Sharing insights t...