Customer Service Specialist – Collections

Customer Service Specialist – Collections

Location: Downtown Montreal

Hybrid 2 days from home and 3 days in office

Position Overview

We are seeking a highly skilled Customer Service Specialist – Collections to manage and support our global accounts receivable operations. The ideal candidate will bring strong analytical abilities, excellent communication skills, and a customer‑centric approach to ensure timely payments, resolve issues, and maintain positive client relationships.

Key Responsibilities

• Manage collections for high‑value/low‑volume and low‑value/high‑volume accounts receivable based on invoice payment schedules.
• Meet or exceed established collection targets and performance goals.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies by collaborating with customers and internal ...