Customer Service Specialist Ii

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
**Responsibilities and authority**
- Main point of contact between customer and TE
- Responds to customer inquiries in timely manner (RMA, status, delivery, etc.), resolves production scheduling and shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
- Demonstrate proactiveness and TE values (Accountabili...