Job Description

We’re partnering with a leading energy company to find a talented Customer Service Specialist III. This role offers an opportunity to contribute to a dynamic team dedicated to delivering exceptional customer support. The position is remote within the region, providing flexibility with on-site training initially. The engagement duration is estimated to be between 7 to 12 months, ideal for candidates seeking temporary roles that offer meaningful experience and growth potential.

There is no application deadline.

Customer Service Specialist III Responsibilities:

  • Handle inbound customer inquiries via calls, emails, or chats, ensuring high-quality service and issue resolution.
  • Support emergency and non-emergency customer requests, requiring research and follow-through.
  • Manage workload routing and scheduling for field service personnel in a regional setting.
  • Provide after-hours support for technician and emergency response operations.
  • Maintain accurate documentation of customer interactions and service activities.

    • Customer Service Specialist III Qualifications:

  • High School diploma or GED equivalent.
  • Prior experience in customer service or call center environments, preferably in emergency or technical support.
  • Strong problem-solving skills and ability to prioritize tasks effectively.
  • Analytical mindset with sound judgment in handling service requests.
  • Excellent communication skills, both verbal and written.

    • Perks and Benefits:

  • Medical, Dental, and Vision Insurance.
  • Life Insurance.
  • 401(k) Program.
  • Commuter Benefit.
  • eLearning and Ongoing Training.
  • Education Reimbursement.

    • Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

    If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

    About Onward Search


    Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.


    Equal Opportunity Employment


    We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.

    EOE/M/F/D/V/SO


    Inclusive Hiring Practices

    Employment Eligibility


    In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.


    Benefits


    We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

    Virtual Interview Process

    Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.


    To learn more about the platform, visit .

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