Job Description

Concentrix, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Specialist

We are seeking a reliable and customer-oriented individual to join our transportation team as a Customer Service Representative. The role involves managing customer inquiries, coordinating service requests, and ensuring a smooth and professional customer experience.

Job Description

  • Serve as the professional primary contact, using empathy, active listening, and critical thinking to provide accurate, first‑contact resolutions while building customer rapport.
  • Expertly handle customer needs while proactively identifying opportunities to offer additional products or services that provide genuine customer benefit.
  • Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong, foundational knowledge of client products and services.
  • Efficiently track and document complex issues, knowing prec...

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