Customer Service Specialist

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About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle‑and‑back‑office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast‑evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

You will be the first point of contact for customers, providing timely and professional support through live chat, phone, and email. This role focuses on resolving client issues, handling feedback, maintaining accurate reco...