Customer Service Specialist

About the job Customer Service Specialist

At SummitNext Technologies Sdn. Bhd. , we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our Customer Service team based in Damansara City Mall .

Job Description

• Respond to customer inquiries promptly via calls, emails, and other contact channels.
• Assist customers with automotive-related queries and service requests.
• Provide accurate information and resolve complaints to ensure high customer satisfaction.
• Record and submit customer cases in the internal system according to SOP.
• Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

• Diploma or higher qualification.
• Strong communication skills in English and Malay (written, verbal, listening).
• Previous c...