Customer Service Specialist

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About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalates urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Qualifications

• sCollege or Bachelor's degree (any major, communication, English or related fields are preferred)
• .Fresh graduates are welcome to apply...